Journal of Service Science

ISSN 1941-4722 (print); ISSN 1941-4730 (online) · Published since 2008

Published Issues (Open Access) pdf-icon-transparent-background2

All journal articles are available free of charge. To browse and/or download published articles, select from the following:

Focus and Scope

The Journal of Service Science (JSS) publishes papers that significantly contribute to the understanding of all aspects of the science and understanding of services and related fields. Using a wide range of research methods including statistical analysis, analytical work, case studies, field research and historical analysis, articles examine significant research questions from a broad range of perspectives.

JSS is a widely cited, completely open access journal that is essential reading for service science researchers and business professionals. Articles may include but are not limited to service theory, service ontology, service design, service analysis, service architecture, service economics, service applications, service ethics, service orientation, and global service.

JSS is published once a year. Month of distribution is: November.

How To Cite This Journal

Please cite this journal as “Journal of Service Science” in your references.

Article Submissions & Fees

Articles submitted to the Clute Institute for possible journal publication are subjected to a double-blind, peer review process. For more information about how to submit an article as well as details about all applicable publication fees, kindly click a link below.

Editorial Team

Managing Editor
Donna Schaeffer, Marymount University, United States

Founding Editor
Harry Katzan, Jr., Webster University, United States

Editorial Advisory Board
Harry Katzan, Jr., Webster University, United States
William Dowling, Savannah State University, United States

Ann T. Hilliard, Bowie State University, United States
Patrick C. Olson, National University, United States

Prospective Reviewers


Authors, Editors, and members of the Editorial Team are expected to abide by all Clute Institute policies.


  • ABI Inform
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  • J-Gate
  • ProQuest
  • Ulrich’s Periodicals

Copernicus Journal Master List impact rating for 2015: 72.41

Acceptance Rate

The overall acceptance rate for the Journal of Service Science is 21% to 30%.

Download Rates

Note: The number of downloads found below are understated. Our journals were first uploaded open access in July of 2011 and we do not have download data prior to that date. Download frequencies are updated on a quarterly basis.

Downloads Per Journal
Articles published in this journal have been downloaded an average of 1,110 times. Click here for more details.

Downloads Per Article
For a listing of downloads per article, please click here.

Hard Copies

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